We would recommend that you keep your order in a cool and dry place. There is no need to put your products into a fridge or freezer (unless you have prepared particles/ or have prepared some dry particles)
We recommend that you keep your boilies in a cool dry place away from direct sunlight and big changes in temperature. We would expect the boilies to have useful life of at least 12 months after purchase.
From time to time products will be unfortunately out of stock for a limited time. Please enter your email and we will advise you as soon as the product is back in stock.
We aim to deliver all Standard Deliveries within 4 working days. All Next Day Deliveries will be be delivered on the next working day. The courier will deliver between 8am and 6pm and unfortunately we are unable to advise an exact delivery time. You will receive an email/text confirming when your order will be delivered. Please note we are not able to offer Weekend Deliveries.
You are able to add delivery instructions on the cart page at checkout which we will then pass onto our couriers. If the courier is unable to deliver they will leave a card advising you to contact them to arrange a mutual convenient re delivery. If you do have any further queries then please don't hesitate to contact us
On occasion parcels are damaged in transit. If you are able please sign for your parcel as damaged. Then please contact us and we can then sort out a solution for you. We do sometimes ask for pictures of the damaged packaging and products to be sent through so we can take this up with the courier and ensure that we can provide the best level of service to you.
Please contact us as soon as possible and we can get a replacement item sent out for you.
We are able to send out products to most countries particularly those in Europe. Please contact us with the items you are looking for and we can provide a quote for you. Generally delivery to Northern Europe takes approximately 3 - 5 working days. Unfortunately we are unable to deliver goods to the USA.